Return & Refund Policy

Last updated: August 11, 2026

Thank you for shopping with Eco Traders.in. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.

• The product must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.

• The product must not be damaged, altered, washed, or used improperly.

• Proof of purchase or the original order details may be required.

Certain products may not be eligible for return due to their nature. Any product-specific return restrictions will be mentioned on the product page.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Different from what you ordered

• Missing important parts or accessories

Please contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos of the product and packaging so that we can investigate the issue and provide an appropriate resolution.

Depending on the situation, we may offer a replacement, exchange, or refund.

3. How to Request a Return

To request a return, please contact us through the contact information provided on our website.

Please include:

• Order number

• Product name

• Reason for return

• Photos or videos, if applicable

Our team will review your request and provide return instructions if the request is approved.

Please do not send products back without receiving return instructions from us. Unauthorized returns may not be accepted.

4. Return Shipping

For returns due to a change of mind, incorrect size, or personal preference, return shipping costs may be the customer's responsibility.

If the product is damaged, defective, incorrect, or was sent due to an error on our part, Eco Traders.in may cover the applicable return shipping cost.

5. Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

6. Refunds for Cancelled Orders

If an order is cancelled before it has been shipped, the eligible amount will generally be refunded to the original payment method.

If the order has already been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

7. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Products marked as non-returnable on the product page

• Used or damaged products

• Products without their original packaging or tags, where applicable

• Products damaged due to misuse or improper handling

• Personalized or customized products, where applicable

• Items that cannot be returned for hygiene or safety reasons

8. Exchanges

If you wish to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

9. Return Rejection

Eco Traders.in reserves the right to reject a return if the product does not meet the eligibility requirements described in this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on the EcoTraders.in website or email us on in.ecotrader@gmail.com for support.

Eco Traders.in